I went for loan for my Dental treatment at Partha Dental Bellandur amounting to 62000 Rs with loan account no : 404LCF******** for 8 EMI each amounting to 7750.

The Partha Dental Bellandur branch suddenly changed the treatment plan and my cost of treatment reduced to 42000 Rs. My treating doctor (Dr Iman) assured me that loan amount will be reduced to 42000 Rs. (request letter attached)

We raised the request with Bajaj Finserv and exactly after 2 EMI deductions (7750 Rs each) totalling Rs 15500 with old account, they rebooked a new loan account 404LCF57721518 with actual treatement amount 42000 rs for 8 EMI each amounting to 5250.

I repeatedly asked each and every person involved in the case few named ( Arun, Ajit, Arshee, Umamshankar, Ashish and Arun ) for my deducted EMI amount, how the amount will be adjusted.

Ajit said the 1st EMI amount 7750 Rs will be adjusted, and as the 2nd EMI ( 7750 Rs ) is deducted after closing of old amount, the money will be refunded within the same day.

As it was not refunded I Whatsup the Ajit for info, he said it will take 7 working days.

Today is 24th Jan 2018, exactly 19 days ( 5th Jan 2018, my EMI was deducted ), still refund is elusive.

I am repeatedly dropping them mail and dropping whatsup messages, I am not getting replies from any one.

Please help me how can I approach the solution. Any help is appreciated.

Here are the extracts of my mails.

----------------------------------------------------------------------------------------------------------------
---------- Forwarded message ----------
From: "Arshee Ajmani"
Date: Jan 13, 2018 1:08 PM
Subject: RE: To close the request for rebooking request ID 166825
To: "lbo.query@bizsupportbo.com"
Cc: "Sushil" , "Arun Solomon" , "Ajit Kumar" , "Ashish Gupte" , "Umashankar S"

Team,

Please update

From: Arshee Ajmani
Sent: 11 January 2018 11:31
To: 'lbo.query@bizsupportbo.com'
Cc: 'Sushil' ; Arun Solomon ; Ajit Kumar ; Ashish Gupte ; Umashankar S
Subject: RE: To close the request for rebooking request ID 166825

Dear Query team,

As discussed ,please share the complete brief for the case



From: Sushil [mailto:susheel.nitdgp@gmail.com]
Sent: 11 January 2018 09:22
To: Arun Solomon ; Arshee Ajmani ; Ajit Kumar ; Ashish Gupte ; Umashankar S
Subject: Re: To close the request for rebooking request ID 166825

Hi Team,

Please any update on the request.

On Jan 8, 2018 10:12 AM, "Sushil" wrote:
Hi Guys,

I am not sure, what is happening in background.

my second emi got deducted (attached the statement) and as suggested by Arjit, no refund came back.

Can someone help me with the status ?



On Dec 31, 2017 9:26 AM, "Arun Solomon" wrote:
Dear Arshee,
The request is already raised for Rebooking in the query portal on 14/12/2017 for the case 404LCF57721518 but the status of the request is still open. I need your help to close the request by changing the gross loan amount to 42000.

The details of the request is as followes
Request id: 166825
Request type; Multiple Product Rebooking
Request sub type : Rebooking
Request status: open
Request raised on 14/12/2017
new gross loan 42000
old gross loan 62000

The details of the Rebooking is attached with the mail please find the attachment.


The customer has already paid the EMI for the loan amount of 62000 instead of 42000 which is his actual treatment cost and the 2nd EMI is about to hit still the rebooking for the case 404LCF57721518 is not completed.



With Regards
Arun Solomon
Sales manager|Life care finance
********80
________________________________________
From: Arshee Ajmani
Sent: 30 December 2017 02:17:29
To: Arun Solomon
Cc: Ajit Kumar
Subject: RE: To close the request for rebooking request ID 166825

Dear Arun,

Please raise req from query portal


From: Ashish Gupte
Sent: 30 December 2017 13:06
To: Arshee Ajmani
Cc: Ajit Kumar ; Shibani Naidu ; Arun Solomon
Subject: RE: To close the request for rebooking request ID 166825

It this query is regarding cancellation and rebooking then, connect with query team.






Ashish Gupte
Manager,(Cent. Ops)
Bajaj Finance Limited
4th Floor, Bajaj Finserv Corporate Office,
Off Pune Ahmednagar Road,
Viman Nagar, Pune 411 014
+********9289


www.bajajfinserv.in/finance




From: Arshee Ajmani
Sent: Saturday, December 30, 2017 12:57 PM
To: Ashish Gupte
Cc: Ajit Kumar ; Shibani Naidu ; Arun Solomon
Subject: RE: To close the request for rebooking request ID 166825

Dear Ashish sir,

Please help to reduce the gross loan amount

The new loan amount is RS 42000
Req has been raised on portal – 166825
Lan – 404LCF57721518

DEAL ID - SF********


From: Arun Solomon
Sent: 30 December 2017 12:43
To: Arshee Ajmani ; Ashish Gupte
Cc: Ajit Kumar ; Shibani Naidu
Subject: Re: To close the request for rebooking request ID 166825

Dear Arshee,
Please help to close the case as the customer is escalating the issue with the partner in high level. The partner has stopped given cases to Bajaj Finserv till the issue gets resolved. Please help to close the case before the 2nd EMI date as the customer has paid excess EMI amount to bajaj last month also.

With Regards

Arun Solomon
Sales manager | Life care finance
********80
________________________________________
From: Arshee Ajmani
Sent: 28 December 2017 22:19:42
To: Ashish Gupte
Cc: Ajit Kumar; Shibani Naidu; Arun Solomon
Subject: RE: To close the request for rebooking request ID 166825

Dear Ashish sir,

Please help to reduce the gross loan amount

The new loan amount is RS 42000
Req has been raised on portal – 166825
Lan – 404LCF57721518

DEAL ID - SF********

From: Arun Solomon
Sent: 29 December 2017 09:28
To: Arshee Ajmani
Cc: Ajit Kumar ; Shibani Naidu
Subject: Re: To close the request for rebooking request ID 166825

Dear Arshee,

This is the SF******** id of the case for rebooking (166825) has been done but still the request is open.

The new loan amount is for 42000


with regards
Arun solomon
Sales manager|Life care finance
********80
________________________________________
From: Arun Solomon
Sent: 27 December 2017 20:08:07
To: Arshee Ajmani
Cc: Ajit Kumar
Subject: Re: To close the request for rebooking request ID 166825

Dear Arshee,

This is the SF******** id of the case for rebooking (166825) has been done but still the request is open.

The new loan amount is for 42000
________________________________________
From: Arshee Ajmani
Sent: 26 December 2017 21:38:43
To: Arun Solomon
Cc: Ajit Kumar
Subject: RE: To close the request for rebooking request ID 166825

SHARE THE DEAL ID


From: Arun Solomon
Sent: 27 December 2017 10:28
To: Arshee Ajmani
Cc: Ajit Kumar
Subject: Re: To close the request for rebooking request ID 166825

Dear Arshee,
Please update on this.


with regards
Arun solomon

________________________________________
From: Arun Solomon
Sent: 22 December 2017 20:14:41
To: Arshee Ajmani
Cc: Ajit Kumar
Subject: To close the request for rebooking request ID 166825

Dear Arshee,
The Rebooking (ID 1668250) done on 14/12/2017. The request is still open in the portal. Please help to close the case with an immediate effect.



with Regards
Arun solomon
Sales manager|Life care financce
********80
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----------------------------------------------------------------------------------------------------------------------

---------- Forwarded message ----------
From: "Sushil"
Date: Jan 24, 2018 11:24 AM
Subject: Re: LOAN CLARIFICATION
To: "Ajit Kumar