I had made a purchase of 3 kurtas from their website and on receiving the same found them to be of cheap and poor quality hence I decided to exercise my right to a refund since I was not happy with the quality of the product.
I contact the customer service number on which I was informed that my location doesn't fall in their reverse pick facility area hence I would need to courier them the product back and the courier charges would be refund to me as snap deal cash credit to do further shopping online. However this not being a good experience I have decided never to shop from their site ever and have hence asked them to have the money transferred into my account which they have agreed to over the phone but refuse to put it in writing by sending me an email confirming the same.

It has been 4 days now that I have been chasing them making calls to them but they just seem to have the same reply.

Further on contacting the courier company I was given to understand that a reverse pick up for the same is available in my area for which all I need is the snapdeal account number with bluedart I have requested snapdeal time and again to provide me with the same however they refuse to give me the information and keep insisting that reverse pick up facility is not available.
They seem to be a complete scam as I am paying cash in the form of RBI currency so why should I get my refund in the form of snap deal credit??? what good is that credit if I don't wish to shop with them any more???? so basically they are trying to swindle me of my money and hence I have raised this complaint against them.