Based on my experiences with www.infibeam.com in August 2014 with Transaction Id:13465439,my observations are,
1 )It is an Organization with a team of NON-PROFESSIONAL members.
2)A Customer cannot see any CUSTOMER POLICY in www.infibeam.com
3)They are not caring to provide prompt service to their Customers.
4)When ,One Customer is placing an order, www.infibeam.com getting the full money. With that money they are purchasing items from their local vendors. They have not any constant mechanism to deliver the ordered product in time.
5)In most of the cases, the Shipment of the ordered items are indefinitely delayed or denied.
6)Such Organization cannot provide any type of After-Sale Service.
7)They have not any toll-free Customer Care Phone. All Customers are automatically forced to wait a long time to get connected with their Customer Care people. Such waiting and listening pre-recorded dialogues are in Customer’s expense. Even if one got connected with them, they will respond with some ready-made answers or apologies .They cannot solve your issue and no follow-up can be expected from their Customer Care.
8)Usually they will not respond to your Emails.
9)After collecting the full cost of the product in advance they are trying to keep that money with them as long as possible. They are intentionally delaying the shipment or delaying refund process.
10)I am not considering www.infibeam.com as reliable or loyal or trustworthy. Such organizations will shut down automatically. At any time www.infibeam.com may be vanished from web if they are continuing with such services.
The only positive side noticed in www.infibeam.com are the offering of some products with less price. But the delivery of such products are not prompt. Anyone can see a number of serious complaints in web and they are No.1 online shopping site in India which is receiving(but not solving) maximum complaints. So with this Domain Name(www.infibeam.com) , I am not expecting that they will develop as No.1 in providing good services. Based on my present experience I will not recommend them to anybody. Flipkart is very best in their operations and one can experience a professional management in all of their operations.