Axis Bank - Amount has been taken from my savings account of Axis bank
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Complaint by: Anilkumar on October 24, 2011, 7:44 pm in Banking and Finance

There was a amount of mistransaction has been happened in my account of axis bank. I have withdrawn the amount of Rs.1000 on 15th Saturday from IOB ATM , Velachery , Chennai at 22:30 PM , Later I noticed next early amount in my mobile, there has been done 3 transaction out of these 2 transaction Rs. 6000 has been credited by some ATM. I got teh narration with 50/GBP and 20/GBP. When I try to call customer care of Axis bank to block my card, I got the IVR response, only the customer support will work on working hours (NOT SURE FOR WHAT THEY SAY 24/7)

On the next working day 18th October, I took this information into bank, They want me to write a letter on this and told they will update me in 48 hours. But still I did not get any information regards this. Later today 24th October, I called up the banking representative, they updated me that they want to give FIR on the nearest police station.

When I went the police stations with detail statement, they are refused to take this case and this could be doe only on the cyber-crime.

OVERALL, WHAT I COULD SAY IS , THE BANK IS NOT TAKING ANY INITIATIVE SINCE THAT IS NOT THEIR FUND, IT IS MY FUND SO WHY SHOULD THEY CARE.

DO WE REALLY HAVE SECURITY IN MANAGING FUNDS.

Complainant's Goal: I want my money back,
Complainant's Target: Axis Bank
Complaint Location: IndiaTamil NaduChennai

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Mon, 24 Oct 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Axis Bank on October 24, 2011, 7:44 pm