Airtel Delhi - Airtel prepaid to postpaid - Insolent, rude and abusive staff
Contact Complainant     3804 Views     Report Spam  
Complaint by: ishaang on January 26, 2014, 1:12 pm in Telecommunications

I have been haggling with the Airtel customer care since 15 January regarding the conversion of my Airtel prepaid number to a post-paid connection. The post-paid connection is a corporate connection given to me (and to several colleagues in my company) by Mr Lalit (8527390195) of Right Connection, Sec-18, Noida. The documents were submitted to him on 15 Jan at the . On 23 Jan, my prepaid connection was de-activated and till date my post-paid sim card has not been activated. Several complaints with the customer care (Complaint ref # 54783286, 54786033, 54805502), and the nodal and appellate officers have yielded absolutely no results. Mr Lalit has washed his hands off the problem and has started avoiding my calls. Since 23 Jan, I am without a phone connection. I wish to ask you who will be responsible for the professional and personal loss caused due to this?
Sick and tired of all nonsense, I approached the Airtel relationship centre at yusuf sarai on 25 Jan to get any one of the sim cards activated, which, to my shock and horror, happened to be a big mistake. The representative there told me that they have “no responsibility regarding my dysfunctional connection”. When I confronted the officials on saying something so ridiculous, the middle-aged manager came out from his cabin and screamed at me- “GET OUT! I SAY GET OUT OF THIS PLACE!”. The manager screamed at me not once, not twice but for nearly 5 minutes in front of many other customers before my sister was almost ON THE VERGE OF TEARS. The representatives then started to gang up to throw and push me and my 18-year old sister out of the Airtel centre, before we had to leave- humiliated, harassed and utterly distraught.
I ask you- when will this harassment stop?
I donot want any connection from Airtel- but at least activate my connection so that I can start the MNP process to move to another service provider.
Is it my fault that I am an Airtel customer?
Is there absolutely no code of ethics, behaviour or morals to be followed by Airtel employees?
Is there any limit to the harassment that you cause to customer?
Airtel may be a leading service provider, but today, I take this pledge that never, ever in my life am I going to take any Airtel service even if it is offered to me for free. You are unprofessional, inhuman and completely money-driven and I sincerely hope that Bharti Airtel closes down soon so that the 200 million Airtel customers are saved the mental torture and anguish on dealing with you.
This post is only to sensitise people who are reading this to seriously consider shifting to an honest service provider and avoid Airtel’s customer torture department!

Complainant's Goal: Speedy conversion from prepaid to post paid
Complainant's Target: Airtel Delhi
Complaint Location: IndiaDelhiSouth Delhi

Would you like to Comment on this Complaint?
Security Code
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
3.
Wed, 13 Aug 2014  Naveen Chandra Arya

One customer care representative of Airtel name Rajesh Contact No.8527264017, taken cash to do my prepaid connection to postpaid as my security deposit ammount, it is been 5days since now your representative taken now he is not responding my calls niether he has done my connection pre to post. I am hoping for some positive response from your side.

2.
Thu, 30 Jan 2014 - Business Reply from - airtelpresence (Airtel Delhi)

Dear Ishaang ,

This is with reference to your post dated 26 Jan. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com
Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

1.
Mon, 27 Jan 2014 - Business Reply from - airtelpresence (Airtel Delhi)

Dear Ishaang ,

This is with reference to your post dated 26 January 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
A