I have purchased I phone model 5 s in August 2016 and in December the display has gone bad and touch screen was not working properly. I approached the service centre at Edappilly for repair as the free service guaranteed within one year of purchase. But they demanded Rs 14000/- for replacing some components as they say it was customers fault by which instrument is damaged. Lastly I had to get it repaired from outside agencies by paying Rs 10000/- on better bargain. THis attitude of company is well against the customer rights.